It is our goal to always serve you to your fullest satisfaction. In addition belongs also our fair general conditions.
We only sell original trade mark products from the factory.
The contract becomes vigorous at the moment you receive our order confirmation. This confirmation contains the items you have ordered.
If you should have any questions to our general conditions, contact us thur our contact form.
After a non-acceptance of our goods, we charge all costs of delivery; repeated non-acceptance will have the consequence that we close the customer account.
With the supplied goods the warranty is limited to one replacement. Requirements on cancellation of the contract or reduction of the remuneration are impossible, if a replacement is possible in appropriate period.
Objections for any lack to goods can be made valid in within 8 days. If the examination of the unsatisfactory goods results from culpable behaviour of the buyer (e.g. damage by inappropriate handling), in that case the buyer take over the cost of the replacement; for hardware damage, caused by the copy protection, we reject any liability.
Exchange is only possible with an incorrect delivery or manufacture errors. By returning the sending, the invoice/delivery note must be attached, otherwise no treatment is possible. For a damage during the delivery you must complain in within 48 hours, otherwise the requirement on a free replacement expires. Return because of not liking is impossible.
The return must have the note "return to sender" and can be thrown into the next yellow post office mail box. There is no costs for you, if you return damaged goods.
Exchange or withdrawal of tone, picture and information medias are not possible for copyright reasons. Exceptions see under ?Complaints?. We cannot guarantee that certain products serve the purpose you wished. Likewise some products presuppose special hard and software configurations. In the case of doubt inquire before you order.
Terms of payment
We ask you to settle the invoice in within 10 days. Unauthorized reductions will be charged.
If you are in delay with your payments, we are entitled to charge you an interest of 5%. We will close your account and take the course of the law.
Area of jurisdiction
Our business activity is exclusively based on the Swiss law. Area of jurisdiction is Bern/Switzerland.
We are entitled to complain also in your residence area.